A milestone in digital transformation | Unity Bank

Unity Bank elevates its Internet banking experience.

We are excited to announce a significant milestone in the digital transformation journey of Unity Bank. Unity Bank which operates two brands, Unity Bank and Reliance Bank, has successfully upgraded its internet banking platform to Ultradata's My Viewpoint 3 (MVP3).

At Ultradata, we believe that success lies in strong partnerships and shared values. Unity Bank has always been dedicated to providing its valued members with great services and seamless user experiences, and this upgrade reinforces that commitment. By integrating MVP3 into their digital banking infrastructure and core banking systems, the bank is delivering integrated, flexible, and intuitive experiences to all its members, regardless of their chosen device.

“Having MVP3 as the foundation for internet banking creates a lot of opportunities for the future” 

Renee Hockley, Head of Projects at Unity Bank.  

As the financial industry rapidly evolves, staying competitive in the digital landscape is important. This strategic move not only ensures that they stay at the forefront of technology but also positions them to cater to the evolving needs of their members. With a strong foundation in place, both brands are well-positioned to adopt new features in the future, as they are released.

“Mobile responsiveness is a great feature and one that many members had been waiting for” 

Renee Hockley, Head of Projects at Unity Bank. 

Key features included in Unity Bank’s upgrade to My Viewpoint 3

• Seamless integration across devices: MVP3 ensures a consistent user experience across various devices, such as desktops, tablets, and smartphones. Members can access their accounts and perform transactions effortlessly, regardless of their preferred device, which provides an enhanced alternative to using Ultracs App 2.
• Pin change: The upgraded Internet banking platform includes a pin change feature that allows members to personalise their security settings. This enhances trust and confidence in the security of their accounts and provides consistency across online platforms.
• Future options for consideration
• Card management: Unity Bank is considering integrating Card Management functionalities. This feature empowers members to manage their cards effortlessly, monitor transactions, and control their spending directly from the Internet banking platform.
• Enhanced onboarding process: The bank is actively exploring the option of an enhanced onboarding process for new members provided by Ultradata. This streamlined onboarding experience aims to create lasting impressions and build strong relationships from the very beginning.
• Secure messaging: The potential for secure messaging with attachments is being considered. This feature will allow members to communicate securely with their respective banks, share essential documents, and exchange information within a protected environment.

These new features, and others, align with the bank's commitment to providing enhanced services and seamless user experiences for their valued members. By leveraging MVP3, Unity Bank can cater to evolving customer needs, improve its competitiveness in the digital banking landscape, and stay at the forefront of digital innovation. The integration of these features will ensure that the bank can meet the expectations of its tech-savvy members and continue to provide a greater service.

"We like working with Sean, our project manager. Sean's transparent communication throughout the entire upgrade process has been important in ensuring a smooth and successful implementation. He embodies Unity’s organisational values, including trust, accountability, and authenticity"

Dione Edwards, Project Specialist at Unity Bank.

The successful launch of Unity Bank’s upgraded Internet banking sites is a testament to the power of innovation and collaboration. Together, we are shaping the future of digital banking, where seamless, secure, and user-friendly experiences are at the core of every interaction.

Ultradata offers sincere congratulations to Unity Bank on achieving this remarkable milestone in its digital transformation. Their dedication to delivering exceptional digital experiences to their valued members has undoubtedly set a high standard for the financial services industry.

We take immense pride in being a part of Unity Bank’s pursuit of excellence. We are fully committed to supporting financial institutions and helping them flourish in the digital landscape. Our passion remains steadfast, and we're here to provide the best possible technological solutions and assistance, every step of the way. Through strong partnerships and collaborations, we aim to shape the future of digital banking.