Optional software modules

Card management

Self-service card management enables customers to conveniently view and manage their cards without any delays. It is instant banking.
The card management module also provides customers with the option to set card security precautions to take immediate effect in the event a card is lost, stolen or damaged.

Options include;

• Activating a new card
• Unlocking a card or locking a card
• Changing a card PIN
• Reporting a card as lost or stolen
• Replacing a damaged card

Account management

Account management, for customers that possess the right access and status, allows customers to change their account summary presentation and view accounts within groups ordered by their client number.

This view displays all of the accounts a customer has ownership or an operational relationship for in a more logical and user friendly sequence.

Statement frequency

The latest statement frequency software solution offers customers with self-service capabilities to set their own preferred frequency and preferred distribution type.

Client daily limits

Ultracs: the operator level

The new client daily limits module is a more powerful measure to reduce the costs of fraud and help ward off unwarranted risks by enabling limit setting by the organisation for the customer.

Client daily limits is bespoke and is not a ‘one size fits all’ solution.

Features and functionality include

Impose limits in Ultracs on the total value of transactions, based on transaction type, that a customer can perform in a day (resets at midnight) and;

• All existing account transaction types can have limits applied i.e. BPAY (Australia), BillPay (New Zealand), cheque, external/internal transfer, international transfer, New Payments Platform and ‘Pay Anyone’ mobile banking.
• Limits apply to transactions performed by the customer using digital banking channels and do not apply to transactions performed by an operator such as ATM, EFTPOS or manual electronic card transactions.

Flexible parameters allow the setting of an endless variety of payment limits from a global level, down to temporary and bespoke options for specific personal and business customers including;

• Global limits: standard daily transaction limits that will apply to all customers for whom specific limits have not been set.
• Customer limits: non-standard limits for specific customers in situations where they do not wish global default limits to apply.
• Temporary limits: temporarily set different limits for specific clients with the date and time at which the limit will expire. For the period in which they apply, these will override existing limits, and could be useful, for example, if a customer needs to make some larger payments than usual or is traveling.

When the client daily limits functionality becomes active, all existing account daily limits are no longer applicable, with;

• Every update made to a customer’s daily transaction limits is recorded as an ‘event’ in their contact history for operators to refer to if needed.
• Customisable email notifications may be sent to customers notifying them of these updates.

As an added security measure, and a further optional module, the ‘Client Daily Limits - Approvals’ can restrict the maximum amount that an operator may enter for a daily limit before requiring approval from a secondary operator for limits above the threshold for each payment type.

Client daily transaction limits

Exclusive to My Viewpoint 3 release 4 only is the ‘self-service’ at a ‘customer level’ activation option.

"Digital engagement serves as the key to optimising the consumer experience, with on-boarding and self-servicing as the key drivers"¹

The 'Client daily transaction limits’ optional module which enables customers to self-service their own limits in real-time impact to suit their own banking management preferences is exclusive to My Viewpoint 3 release 4.

This exclusive optional module is dependent on the ‘Client daily limits’ optional module and Ultracs 5.1, and sees all customers operating in a cyber secure Ultracs Ecosystem environment.

The release 4 showcase