My Viewpoint 3 Latest Release

New analysis by the ABA has shown a further shift by customers towards banking online..¹

Card management

Customer self-service card management has become even more simple, and is available 24/7.

Card management enables customers to activate cards and perform card security precautions with immediate effect such as lock/unlock cards, change PIN, report a card lost or stolen, and replace a damaged card. Card management adds a new level of customer convenience and ease, and reduces calls to operators for business cost efficiency.

Client daily limits

Client daily limit function allows customers to control the risk of fraud.

Customers can personalise and self-service their own daily transaction limits within constraints set in the Ultracs core banking system, and bank operators can set payment limits at a global level, down to temporary and bespoke member specific options for more control over clients’ individual needs or risk assessment.

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Statements

Customers can self-service their own preferred frequency and distribution of statement type.

Account management

Customers with ownership or operational relationships can change their account summary to view accounts within groups ordered by their client number for better presentation.

Transaction receipts

Allows customers to share transaction receipts via email.

Contact details

The contact details function allows customers to view and control their contact information in one page with items such as phone, email and social profile details.

Customers can set their ‘preferred’ method of contact with options such as, linked services and notifications that uses SMS one- time passwords, online statements, PayIDs and alerts.

Contact details security

Security controls restricts self-serve maintenance of contact details only to customers with one-time password registration for customer authentication.